Talkdesk Utilities Experience Cloud rises to the challenge by combining agentic AI and intelligent automations that enhance self-service and human agent assistance, real-time core utility system integrations (e.g., customer information systems [CIS], outage management systems [OM]), geographic information systems (GIS), and pre-engineered workflows for common utility customer service queries about outages, billing, and account management.
Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experiencePALO ALTO, Calif.and PHOENIX, May 05, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today introduced Talkdesk Utilities Experience Cloud™, an intelligent CX platform that empowers utility providers to deliver fast omnichannel service effortlessly.
Other key features of the purpose-built AI agents in the Talkdesk Utilities Experience Cloud include: Contextually aware and personalized: Understands customer history, location, account information, communication preferences, current outages, usage patterns, and billing status by analyzing multiple data sources to provide personalized and context-aware updates and responses.
The story "Talkdesk revolutionizes the way utilities companies deliver intelligent, seamless, and proactive customer experiences" has 750 words across 25 sentences, which will take approximately 4 - 7 minutes for the average person to read.
Which news outlet covered this story?
The story "Talkdesk revolutionizes the way utilities companies deliver intelligent, seamless, and proactive customer experiences" was covered 10 hours ago by GlobeNewswire, a news publisher based in China.
How trustworthy is 'GlobeNewswire' news outlet?
GlobeNewswire is a fully independent (privately-owned) news outlet established in 1998 that covers mostly technology news.
The outlet is headquartered in China and publishes an average of 46 news stories per day.
It's most recent story was published 8 hours ago.
What do people currently think of this news story?
The sentiment for this story is currently Negative, indicating that people regard this as "bad news".
How do I report this news for inaccuracy?
You can report an inaccurate news publication to us via our contact page. Please also include the news #ID number and the URL to this story.
