Join Date
May 2025
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About Marie Schneegans
Co-founder of Markprompt.
Marie and Michael previously founded Motif, a collaborative docs platform based on Markdown and React. While building Motif, we realized that the tasks of maintaining company expert knowledge up to date and providing stellar customer support are intimately connected, and both can in large part be automated. This led us to build Markprompt.
Marie and Michael previously founded Motif, a collaborative docs platform based on Markdown and React. While building Motif, we realized that the tasks of maintaining company expert knowledge up to date and providing stellar customer support are intimately connected, and both can in large part be automated. This led us to build Markprompt.
Companies & Work
Markprompt
Close customer support tickets faster with AI.
We’re building AI infrastructure to power customer support at scale. With Markprompt, companies can automate customer support, scale without increasing headcount, and deliver exceptional user experiences.
Scaling customer support with headcount is expensive, with human resources accounting for 90%+ of customer support expenses. On top of that, customer support agents often burn out leading to turnover and reduced quality. As companies grow, so does their expert knowledge, which is hard to access at scale and makes keeping employees up-to-date nearly impossible.
Markprompt addresses the root of the information access problem by indexing all available knowledge within a company, setting the foundation for a robust system of record to feed the AI. Built from the ground up with an API-first approach, Markprompt provides SDKs (such as React hooks and components) and no-code tools to enable integrations at all touchpoints in the customer journey.
We’re building AI infrastructure to power customer support at scale. With Markprompt, companies can automate customer support, scale without increasing headcount, and deliver exceptional user experiences.
Scaling customer support with headcount is expensive, with human resources accounting for 90%+ of customer support expenses. On top of that, customer support agents often burn out leading to turnover and reduced quality. As companies grow, so does their expert knowledge, which is hard to access at scale and makes keeping employees up-to-date nearly impossible.
Markprompt addresses the root of the information access problem by indexing all available knowledge within a company, setting the foundation for a robust system of record to feed the AI. Built from the ground up with an API-first approach, Markprompt provides SDKs (such as React hooks and components) and no-code tools to enable integrations at all touchpoints in the customer journey.
